KEY RESPONSIBILITIES FOR SERVICE DELIVERY MANAGER .. !!!

KEY RESPONSIBILITIES FOR  Service Delivery Manager : 

·         Building a personal relationship with key client staff

·  Successful service delivery - SLA achievement and high level of customer

· satisfaction  Monitoring overall performance of services

·  Good communication around issues and opportunities – get things done,

· make things happen  Collaborating with senior management on client account management

· Growth  Ensuring operations teams are aware of changes and are prepared

·  Building service reports

·  Service reporting and sponsoring service delivery meetings

· Pulling in additional resources when needed e.g. specialist teams or

· People for specific issues / opportunities  Removing all obstacles to customer satisfaction and / or financial

· Performance  Communicating across organisational boundaries – from engineers

· Through to senior managers  3rd party management responsibilities

·  Looking out for client’s and Imtech’s long-term interests

·  Following up if service delivery is not meeting expectations

·  Working with the client and operations teams to identify and

· Manage service improvement activities  Along with operational managers and technical leads, accountable for and

· Contribute to the overall performance of the managed services division  Ability to follow hardware and software best practices as defined by the

· Managed Services management